Privacy Policy | Provine Marketing Inc

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Privacy Policy

Provine Marketing Inc

Effective date: November 13, 2026

This Privacy Policy explains how Provine Marketing Inc ("Provine," "we," "us," or "our") collects, uses, and shares information in connection with our white-label software platform, websites, applications, and related services, including services available at https://provinemarketinginc.com and any related subdomain or login we operate for this brand (together, the "Platform").

By using the Platform, you agree to this Privacy Policy. Our Terms and Conditions, available at https://provinemarketinginc.com/terms-and-conditions, also apply.

This policy covers two kinds of information. "Account Information" is information about you and your business as a customer of the Platform, such as your name, login, and billing details. "Customer Data" is the information you and your users upload or collect through the Platform about your own customers, leads, and contacts. You own Customer Data. We process Customer Data as a service provider, on your instructions, to operate the Platform for you.

1. Information we collect

We collect information in the following ways.

Information you provide. This may include your name, business name, job title, email address, phone number, mailing or business address, login credentials, payment and billing details, support requests, and any other information you submit through forms, checkout, or conversations with us.

Customer Data you submit to the Platform. This may include your contacts' names, email addresses, phone numbers, addresses, appointment details, purchase or service history, form responses, message content, call recordings or transcripts if you enable those features, files you upload, and similar records you choose to store or send.

Information collected automatically. When you visit or use the Platform, we may collect technical information such as IP address, browser type, device type, operating system, referring URL, pages or screens viewed, dates and times of access, and approximate location derived from IP address.

Information from providers. Our payment, communications, and hosting providers may give us status information needed to run the Platform, such as whether a payment succeeded, whether a message was accepted for delivery, or security-event details.

2. How we use information

We use Account Information and technical information to:

  • Create, authenticate, and maintain your account
  • Provide, operate, secure, and improve the Platform
  • Process subscriptions, invoices, and payments
  • Send service, billing, and account messages
  • Respond to your questions and provide support
  • Monitor usage, prevent fraud and abuse, and enforce our Terms
  • Comply with law and respond to lawful requests
  • Send optional product or marketing communications, where permitted, and honor opt-outs

We use Customer Data only to provide and support the Platform for you, to follow your instructions (including sending emails, texts, or calls you initiate), to maintain security and reliability, and to comply with law. We do not use Customer Data to market our own services to your contacts.

We do not sell your personal information, and we do not sell Customer Data.

3. Text messages (SMS) and mobile information

If you opt in to receive text messages from Provine Marketing Inc, we may send texts about your account, billing, support, and, if you separately agree, product updates. Message frequency varies. Message and data rates may apply.

Consent to receive texts is not a condition of purchasing the Platform. You can opt out at any time by replying STOP to any text from us. Reply HELP for help, or contact us at [email protected] or (720) 318-9734.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We share mobile information only with the service providers that deliver or route messages (such as HighLevel, LeadConnector, and/or Twilio), and only to send the messages you requested or opted into, to process opt-outs, or as required by law.

If you use the Platform to text your own contacts, you are the sender of those messages. You must obtain any required consent, honor STOP and HELP, and follow our Terms, the TCPA, A2P 10DLC and carrier rules, and any other law that applies. Those contacts' mobile information is Customer Data. We do not share it with third parties or affiliates for marketing or promotional purposes.

4. Cookies and similar technologies

The Platform uses cookies and similar technologies. Essential cookies are needed for sign-in, security, load balancing, and saving your settings. If these cookies are blocked, parts of the Platform may not work.

We may also use analytics cookies or similar tools to understand how the Platform is used and to improve it. You can block or delete cookies in your browser settings. Blocking non-essential cookies should not prevent you from using core account features, though some measurement or convenience features may not work.

Our providers, including HighLevel, may also set cookies that are needed to operate pages, forms, and the application. We do not use cookies to sell your personal information.

5. How we share information

We share information with service providers that help us operate the Platform, and only as needed for the work they do for us. Those providers currently include, or may include:

  • HighLevel (GoHighLevel), which hosts and operates much of the software
  • Stripe, which processes payments
  • Twilio and/or LeadConnector, which may provide or route SMS, voice, and related communications
  • Mailgun or similar providers, which may deliver email
  • Other hosting, security, analytics, and professional-service providers we use to run the business

These providers may use the information only to perform services for us or, for Customer Data, for you, and not to market their own products to your contacts. We may also disclose information if the law requires it, to protect rights, safety, or the security of the Platform, or in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not share personal information with third parties or affiliates for their own marketing. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

6. Retention

We keep Account Information for as long as your account is active and for a reasonable period after it closes, including as needed for billing, tax, dispute, security, and legal-record purposes.

We keep Customer Data for as long as your account is active and you leave that data in the Platform. After your subscription ends, you may request an export as described in our Terms. We then delete Customer Data in the ordinary course, except for copies we must keep for legal, security, or backup purposes, which we retain only as long as needed for those purposes and then delete or de-identify.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information and Customer Data against unauthorized access, loss, or alteration. Our providers also apply their own security measures.

No method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored on the Platform. Please use a strong, unique password and notify us promptly at [email protected] if you believe your account has been misused.

8. Your rights, including California (CCPA) rights

Subject to the law that applies to you, you may request to:

  • Know and access the personal information we have collected about you, including the categories of information, sources, purposes, and categories of recipients
  • Correct inaccurate personal information
  • Delete personal information we hold about you, subject to legal exceptions
  • Opt out of the sale or sharing of personal information, and of marketing emails or texts you receive from us
  • Limit the use of sensitive personal information, where that right applies
  • Receive a copy of certain information in a portable format

We will not discriminate against you for exercising these rights.

We do not sell personal information as that term is used in the California Consumer Privacy Act (CCPA), and we do not share personal information for cross-context behavioral advertising. If this changes, we will update this policy and provide any required opt-out method.

To make a request about your Account Information, email [email protected] or call (720) 318-9734. We will verify your identity before completing the request and will respond within 45 days, or notify you if we need more time (up to an additional 45 days, where the law allows). You may use an authorized agent, and we may require proof of the agent's authority and of your identity.

If you are one of our customers' contacts and want to access, correct, or delete Customer Data, please contact that business directly. We process that data as their service provider. We will reasonably assist our customers with verifiable requests that they pass on to us.

9. Children

The Platform is for businesses and for adults who are at least 18 years old. It is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at [email protected] and we will delete it.

You must not use the Platform to collect personal information from children under 13, or from children under any higher age required by law that applies to you, unless you have a lawful basis and all required parental notices and consents.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Platform or at https://provinemarketinginc.com/privacy-policy and update the effective date. If a change is material, we will also provide notice, such as by email to the address on your account or by a message in the Platform, a reasonable time before the change takes effect.

11. Contact us

Questions about this Privacy Policy, or requests to exercise your rights, may be sent to:

Provine Marketing Inc 4450 Arapahoe Ave Ste 100 Boulder, CO 80303 Email: [email protected] Phone: (720) 318-9734 Website: https://provinemarketinginc.com